Terms

1. Introduction

These terms and conditions ("Terms") govern the contractual relationship between Rent A Dress JHB (Pty) Ltd, herein referred to as the "Company," and the customers, herein referred to as the "Renter," who utilise the rental services provided by the Company. By using our services, the Renter agrees to adhere to these Terms in their entirety.

2. Rental Agreement

2.1 The Renter acknowledges that the Company is the sole owner of all rented clothing items and accessories.

2.2 The rental period begins on the date the Renter receives the item(s) and ends on the date the item(s) are returned to the Company's designated location.

2.3 The Renter must be at least 18 years old or of legal age in Johannesburg to use the Company's rental services.

3. Rental Process/returns/cancelations/refunds

3.1 The Renter shall provide accurate personal information, including contact details and payment information, for the rental transaction to proceed.

3.2 The Company reserves the right to verify the Renter's identity and reject the rental request without providing any reason.

3.3 The Renter must inspect each rented item upon receipt and notify the Company of any damage or discrepancies within 24 hours of receiving the item(s). Failure to report within the stipulated timeframe may result in the assumption that the item(s) were received in satisfactory condition.

3.4 For cancellations, if you let us know within 10 or more working days before your rental start date, we will be able to reschedule your rental or issue you store credit (both valid within 6 weeks). You must communicate via e-mail or whatsapp.

3.5 Please  note that we do not offer monetary refunds on our rentals. Please see 3.4, 3.6 and 3.7 for alternatives. If in extreme cases, at our discretion, we offer a refund (such as for courier costs), processing time is 7-15 working days (commencing once the items has been returned and inspected)

3.6 If you select the shipping option and your rental does not fit, you will need to provide confirmation of your measurements. Based on this, we will either issue you store credit or provide an alternative rental, time permitting. You must communicate via e-mail or whatsapp.

3.7 If you select the pick-up option, please ensure you inspect item and notify us before leaving our premises, as otherwise item will be deemed satisfactory and we will not be able to accept any complaints thereafter.
If you proceed to take the item(s) without fitting and find the rental does not fit (subject to confirmation of your measurements), please note we will only either issue you store credit or provide an alternative rental, time permitting.
 This is only applicable when a rental does not fit and not applicable to a change in preference. 

 

4. Rental Fees and Payments

4.1 The Renter agrees to pay the rental fee and any additional charges, including shipping and cleaning fees, as specified on the Company's website or in the invoice.

4.2 The Company may charge a security deposit, refundable upon the return of the item(s) in the same condition as when rented. Deductions from the security deposit may occur for damages, late returns, or lost items.

4.3 We reserve the right to charge late fees for any overdue rental items, as specified on the Company's website. We also reserve the right to take legal action to reclaim late fees and the lost revenue on these rental items. All our legal costs will be for the account of the renter.

4.4 The Renter authorises the Company to charge the provided payment method or recover from the renter all rental fees, additional charges, and any applicable penalties.

 

5. Care of Rental Items

5.1 The Renter shall treat all rented items with utmost care and follow any care instructions provided by the Company.

5.2 The Renter is responsible for any damage, loss, or theft of the rented items during the rental period.

5.3 In case of damage beyond normal wear and tear, the Renter will be responsible for the replacement cost of the item(s).

 

 

6. Liability and Indemnification

6.1 The Company shall not be liable for any personal injuries, accidents, allergic reactions, or damages incurred while using the rented items.

6.2 The Renter agrees to indemnify and hold harmless the Company from any claims, losses, or damages arising out of the Renter's use of the rental items.

 

7. Termination

7.1 The Company reserves the right to terminate this agreement and reclaim the rented items at any time without prior notice if the Renter violates any of the Terms.

 

8. Governing Law and Jurisdiction

8.1 These Terms shall be governed by the laws of the Republic of South Africa, and any disputes shall be subject to the exclusive jurisdiction of the courts in the Republic of South Africa.

By using our rental services, the Renter acknowledges and agrees to these Terms and Conditions. The Company reserves the right to update these Terms at any time, and the updated version will be effective upon posting on the Company's website.